Tag Archives: Globe Visibility

Still Globe (In)Visibility?

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I just visited the forums where Globe’s HSDPA service (Visibility) is the topic and all I can see are more and more complaints from its subscribers. It seems that until now the problem of network congestion is still there and Globe has not been able to resolve this. Isn’t Globe being bothered by the bad publicity that their company has been getting in the forums and blogs?

I think they are trying to catch up with Smart in terms of revenue and if they would put up new infrastructures to provide more bandwidth it would set them back. Isn’t this sad that a company such as Globe Telecommunications known for quality of service seems now has only more revenues in their minds.

This problem of network congestion is not only being felt by those who have Visibility subscription but also those who have Globelines Speak and Surf and DSL subscription. The problem also is that when you call their hotlines they won’t tell you that the problem is being experienced throughout their network, so you would think that it was only isolated in your area. Reading through the posts in forums such as TipidPC.com would tell you that it is not isolated and is prevalent throughout Globe’s network.

Enough is enough with Globe Visibility!

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I had it with Globe and the lies they are peddling to their subscibers and the would-be subscribers. They have this tv show where their guest are saying that thanks to Globe they can have an internet connection anywhere. What a load of bull! Okay you may get connected but what bandwidth can you get, based on my Visibility experience a dial-up connection is faster that what Globe HSDPA network provides.

This is not the first time that this has happen if you would take a look at my old posts. I think sometime in May this problem exploded in their face and they admitted that it was due to network congestion. I think Globe has not learned its lesson that is why this is happening again or their network engineers are sleeping on the job while their sales people keep on selling this service without coordinating with the engineering people. Lack of communication for such a big telecommunications provider!

What is very disturbing is even though they have been experiencing network congestion they have not stop selling or accepting new Visibility subscribers. Reading new posts in TipidPC.com and other blogs plus comments by those who read my blogs, I finally decided to rescind my contract with Globe today. Though it is very difficult for me to take such action not only because I am a long-time subscriber of Globe, I have been endorsing this service to my clients and friends, I had enough of their promises and lies. After they asked for another week and it had expired and Globe still wasn’t able to resolve, I on my own gave them one more week to resolve it but until this morning the problem still persist.

Finally, I serve notice to Globe that I am rescinding my contract with them due to the grounds that the service that I entered into which is an HSDPA service whenever available with speeds of up to 1.4 Mbps was not being delivered. It is okay if in my area HSDPA or even 3G is not available and only EDGE/GPRS are the signal that I am getting but that is not the case, I get an HSDPA connection even though I set my Mobile Connect to GPRS preferred but the speed I am getting is only good for a dial-up connection. The signal was a steady HSDPA and the action of Mobile Connect of automatically putting/connecting to an HSDPA signal means there is HSDPA availability in my area but Globe can’t provide the speed that goes with an HSDPA connection.

Globe Visibility SUCKS!

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Ladies and Gentlemen:

I am proud to present to you the speed that Globe Telecom has been providing not only me but also its other Visibility subscribers. Don’t believe me? Well you can check out the Globe Visibility Support Thread (Broadband On-The-Go) on TipidPC.com.

If you really don’t believe me then go ahead ignore this post and get yourself a Globe Visibility subscription with a corresponding 2 year lock-in contract and experience the same HELL that me and other Visibility subscribers are going through at the moment. I just don’t want you to be stuck in the trap Globe Telecoms has set laid out in connection with getting a Visibility subscription. Why a trap you may ask, well if you try to have your subscription terminated then they will dangle the pre-termination fee over your head. This leaves you stuck with a very expensive dial-up connection.

Now for all of you out there who have kind hearts and care for other human beings, I can’t stop you from sending the link to this post to all your contacts and I won’t stop you either from posting your comments on this post.

Visibilty Ordeal Finally Over?

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I was reading Wifely Steps most recent post and she wrote that her Visibility is now working though not yet at the same speeds it had before. I also read on TipidPC forum that some of its members are at the very least not experiencing those connection timed out error message but there are still complaints on the speed that they are getting.

With the way Globe had increased its rates for Visibility subscriptions there will be a slowdown on the number of new subscribers hence less jockeying for those oh so precious limited bandwidth that Globe can provide. Though I hope that they haven’t stop on upgrading their servers and bandwidth allocations since on my end I still am not getting the speed that I was getting before May 7, 2007 and I don’t think I am alone on this.

Let us just hope that like what they assured Wifely Steps that the speed will pick up will hold true.

Visible Again? (Update on Globe Visibility)

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Starting last Friday I have been getting decent speeds with my Visibility account though not yet pre-May 7, 2007 at least now it is constant and not those server timed out messages. Hopefully everyone else who had the same problem with Visibility are also having the same result as I do. Wifely Steps hasn’t updated yet her post on her situation with Globe Visibility but hopefully she is having the same speed or better that I do right now and that goes for everybody else.

I read from Mobility Philippines that Globe has increased its rates for Visibility and I agree with those who are saying that since Globe is having a difficult time providing the speed they are advertised to their current subscribers, this is their way of putting a cap to the ever growing number of subscribers. For a company known for its quality of service, it can’t tell the public that they don’t have the capacity yet to accept new subscribers and had to stop selling Visibility.

The rates that I got from Mobility Philippines’ blog would simple stop dead on its track anyone planning to have a Visibility plan. From the previous P2,000.00 monthly service fee now its P3,000.00 plus you have to shell out P11,700.00 for the USB modem.

Tell Me Lies, Sweet Little Lies (Acknowledgment Letter from Globe)

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I finally gotten a an email reply from Globe Telecoms and although they indeed acknowledge that there is a problem it says it was only last week. I can’t believe that Globe Telecoms are still sending out this lies to their subscribers. If you would read from Mobility Philippines and Wifely Steps that this is not the only time lies were given out by Globe Telecoms. Until now I am still experiencing slow connection and connection time out, and reading the Globe Visibility Support Thread (Broadband On-The-Go) forum, service is not fully restored to pre-May 7, 2007 parameters.

Mobility Philippines Robin Lim is offering his services to us Visibility subscribers for free in his capacity as a lawyer to file a complaint with NTC regarding this predicament that we are all in. We need to form a group and he will be representing us. Globe Telecoms is not moving fast enough to restore it services and maybe this action is what’s need for Globe to expedite their network upgrade.

One of those who posted a comment in my blog is asking if leaking this issue to the media would help in knocking some sense to Globe Telecoms people. I agree with him.

Hey What’s With All This Restriction for Visibility

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To those who have not subscribed to Globe Telecoms Visibility may this serve as a warning to you and for everyone else who already have Visibility read on.

First is all your outgoing mails must use their outgoing mail server(mail.globenet.com.ph) and this is kind of a hassle for those who have or their company has their own outgoing mail servers. Why is this a hassle, well for starters when you have your own or your company has its own domain (www.yourdomain.com) and usually it has its own outgoing mail server(smtp.yourdomain.com) you would need to change your email client/software settings to use mail.globenet.com.ph which is Globe’s outgoing mail server whenever you use Visibility. Now if you have another provider or your office has its own provider and you will be sending emails you need to change this settings back to smtp.yourdomain.com. PLDT’s WeRoam doesn’t make it necessary for you to do this changes because it allows you to use your own outgoing mail server. I think other ISP’s also would allow you to use your own outgoing mail server.

Second is not allowing you to use Virtual Private Networking (VPN) connection unless you are on corporate subscription. Take note that corporate subscriptions for Visibility is cheaper than personal subscription. Personal would cost 2,000.00 pesos per month whereas corporate would only be 1,700.00 per month.

I don’t understand why Globe has all these restrictions when on their advertisment they say its like having your office where you are.

Updates on Visit to Globe Telecoms

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As stated on my previous post that I will be posting whatever the outcome of my dialogue with Globe Telecoms be it be good or bad news. The simple answer to the problem that all of us is experiencing at the moment is that there is not enough bandwidth to go around. Globe Telecom had and still is OVERSELLING their network capacity. This was the answer that I got from the Customer Service Representative that I talked to.

He continued to say that they have been receiving mounting complaints from subscribers experiencing the same problem as those who sent me emails and posted comments on my blog. The sad thing is that until now, although they have elevated these complaints, the network people are still not giving any feedback. All they can do is to accept the complaints and forward them to the network people.

I am asking for any suggestion from other people who is experiencing these problems with Globe Visibility on what we should do to make them these people do something about it. I was thinking that we should form a group or come as a group to their office and ask them what they are planning to do. I feel that if we go there individually, they will just give their normal pre-canned reply that they are doing everything they can.

Continuing Saga with Globe Visibility

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It seems that I am not alone with my struggle with Globe Telecom’s Visibility. I have been receiving comments on my blog and links to other peoples blogs like Mobility Philippines regarding the same problem with this service. It was further solidified yesterday when I was at Globe’s Platinum Lounge in Glorietta and doing some surfing but using WIZ since I can’t get any decent connection with Visibility. I overheard a guy asking the customer service representative if there is a problem with Visibility and the reply was there is sometime a problem with Yahoo! I don’t know if Globe had trained this people regarding their Visibility service. I then approached the guy and asked him if the problem he is experiencing is the same as mine which are connection timed out, page cannot be displayed, server taking a long time to respond error messages and he said yes.

I went to Globe Telecoms office in Pioneer St., Mandaluyong to asked them if they can help me out with the bad connection that I was getting and sad to say they were saying that they are having problems with their 3G service that they hence they can’t help me. I am going back there again today and I will post here whatever they would say or do with regards to my problem.

Updates on Globe Visibility

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I still can’t get a decent connection from my Globe Visibility up to this time of writing. Globe’s Corporate Solutions Department which handles the Visibility account still can’t find an answer to this problem of mine, and just recently I found out that it was not only me who was having this kind of problem. I am getting frustrated with this kind of service from a company who prides itself of giving quality services to its valued subscribers.

I did my own testing just to find out if the problem was isolated in my area because one of the customer service representative suggested to me that it could be related to the location. I went to Greenbelt 3 to test my Globe Visibility connection using my Huawei E220 modem. I had a 5 bars UMTS signal strength as indicated by Mobile Connect and so when I connected it was HSDPA. Lo and behold I still had the same connection problem. I then went to the Globe Platinum Lounge situated at the Digital Exchange in Glorietta and tried it also there and still the same problem persisted. I then tried using Globequest WIZ and I got a very good and fast connection and no more of those timed-out error messages.

So my last step is to go to their office at Globe Telecoms Tower in Pioneer St., Mandaluyong and have them take a look at it themselves.