I would just like to share to the world my wonderful experience here at St. Luke’s Medical Center – Bonifacio Global City. Why wonderful? I never experience this kind of service from other major hospitals I’ve been to in the past. What sets this hospital apart in my opinion is that even though I look like a pauper compared to the other patients here, I get the same kind of service as they do.
I think I should start from the shuttle service they provide to patients and patient’s companions. I took a ride from MRT-Ayala Avenue to St. Luke’s in one of their fully air-conditioned and comfortable shuttle services, it was a Hyundai Starex Van. First off, the driver was very courteous and friendly, engagingly conversing with me. The ride was comfortable and relaxing, taking my mind off the tests that I am about to undergo.
Upon arriving at the main lobby, I went to the information and I didn’t even have to be the one to ask because the receptionist beat me to it, greeting me with a “good afternoon sir, how may I help you” which kind of surprised me because in other hospitals I feel like no one wants to attend to me.
On to the Heart Institute. When I arrived there were lots of patients inside waiting for their turn and even though I had just entered the room, I was again given the same greeting I had at the information desk. I already made my appointment a couple of days before and I was an hour early, I waited for my turn and though it came 20 minutes late it was understandable with the number of patients waiting that day being a Monday. When I was called for my 2D-echo Doppler exam, the nurse was very accommodating and friendly even laughing at my jokes which made me comfortable. Same thing when it was my turn to have treadmill stress test, the two nurses were very friendly and was explaining to me the what the test is and how it goes. I was kind of nervous about not being able to complete the test, not being in shape for two years now, but somehow how I was being attended to helped a lot.
Next stop was x-ray and CT scan. Service was fast and efficient, actually I was surprised that it was done in such short period of time and like the other departments, the nurses was very helpful and friendly. I still have pathology tests to undergo but I needed 12 hours of no food and drinks so I scheduled it on the following day. Shuttle service was still there available for patients and I took it to take me back to Ayala.
Next day I submitted specimens and had blood extraction for the other tests and as usual the nurse who was very professional but still friendly. The guy was efficient just one prick of the needle and there goes my blood samples in test tubes. Talk about fast.
Now I am waiting for my tests results and also my doctor’s appointment, I am passing time listening to beautiful piano music while writing this piece.
So if ever you needed to have medical tests and procedures done and you have the budget for it, I would recommend going to St. Luke’s Medical Center – Bonifacio Global City. Apart from their high tech equipments and top-notch doctors, their staff and nurses are class acts.